1 Terms & Conditions
Introduction
Welcome to Growzo — a growth platform built to help restaurants and cloud kitchens scale their presence and sales on online delivery platforms like Zomato and Swiggy. By accessing or using www.growzo.co.in or any of our services, you agree to the terms below.
Scope of Services
Growzo provides data-driven visibility management, pricing optimization, and marketing execution to help food businesses grow online. While our goal is to help every partner restaurant achieve significant growth, results may vary depending on external and operational factors such as ratings, delivery time, menu quality, and customer experience.
Plan Structure
- Growth Plan: One-time onboarding fee + weekly commission based on total sales. The commission percentage is decided mutually during onboarding.
- Fixed Plan: Fixed monthly or project-based fee. Ideal for restaurants preferring predictable costs.
All deliverables and terms are shared in writing during the onboarding process.
Restaurant Responsibilities
- Maintain consistent food quality and hygiene.
- Ensure timely delivery and avoid order cancellations.
- Maintain positive ratings and handle customer feedback responsibly.
- Cooperate with Growzo's team for data sharing and performance optimization.
Platform Use & Intellectual Property
All intellectual property including content, designs, and strategies belong to Growzo. Misuse, reproduction, or unauthorized sharing of any material is prohibited.
Disclaimer
Growzo does not guarantee a fixed percentage of growth. Performance outcomes are influenced by multiple external factors and are discussed transparently during onboarding.
Liability & Jurisdiction
Growzo is not liable for delays or performance issues caused by third-party platforms, market shifts, or operational lapses from the restaurant's side. All disputes are governed by Indian law and fall under the jurisdiction of New Delhi courts.
2 Privacy Policy
Data We Collect
We may collect limited business and personal data such as name, contact details, restaurant name, address, and performance data. Sensitive details like financial credentials are collected only with consent.
Purpose of Data Use
- To deliver and improve our services
- To send updates or marketing communication (with consent)
- To analyze performance and product experience
- To comply with legal requirements
Data Sharing
Growzo may share limited business data with delivery aggregators or service partners to execute campaigns. We do not sell or rent your data to anyone.
Security & Retention
We follow industry-standard security practices to protect your data. However, users acknowledge that no system is completely risk-free. Data is retained only as long as required for active services or compliance.
User Rights
- Access or update your information
- Withdraw consent for communications
- Request data deletion at any time
3 Refund & Cancellation Policy
Refund Eligibility
Refunds are plan-specific and applicable only if explicitly stated in writing during onboarding and if Growzo fails to deliver the agreed-upon services. Refunds are subject to internal performance review and verification.
Non-Refundable Cases
- Restaurant fails to maintain quality, delivery time, or hygiene.
- Frequent order cancellations or poor ratings.
- Platform or market changes beyond Growzo's control.
- Premature cancellation or lack of cooperation from the restaurant.
Operational Costs
Any operational expenses incurred by Growzo on behalf of the restaurant — such as ad spend, design, or media work — are strictly non-refundable.
Refund Process
If eligible, refund requests must be raised at [email protected]/[email protected] within 10 days of service completion. Approved refunds will be processed and credited to the original payment method within 30-45 working days.
Cancellation Policy
Projects can be canceled before activation. Once active, cancellations are not allowed unless mutually agreed. For ongoing plans, cancellation takes effect after the current billing cycle.
Force Majeure
Growzo is not liable for delays caused by unforeseen events such as technical failures, policy changes, or natural calamities.
1 Terms & Conditions
Introduction
Welcome to Growzo — a growth platform built to help restaurants and cloud kitchens scale their presence and sales on online delivery platforms like Zomato and Swiggy. By accessing or using www.growzo.co.in or any of our services, you agree to the terms below.
Scope of Services
Growzo provides data-driven visibility management, pricing optimization, and marketing execution to help food businesses grow online. While our goal is to help every partner restaurant achieve significant growth, results may vary depending on external and operational factors such as ratings, delivery time, menu quality, and customer experience.
Plan Structure
- Growth Plan: One-time onboarding fee + weekly commission based on total sales. The commission percentage is decided mutually during onboarding.
- Fixed Plan: Fixed monthly or project-based fee. Ideal for restaurants preferring predictable costs.
All deliverables and terms are shared in writing during the onboarding process.
Restaurant Responsibilities
- Maintain consistent food quality and hygiene.
- Ensure timely delivery and avoid order cancellations.
- Maintain positive ratings and handle customer feedback responsibly.
- Cooperate with Growzo's team for data sharing and performance optimization.
Platform Use & Intellectual Property
All intellectual property including content, designs, and strategies belong to Growzo. Misuse, reproduction, or unauthorized sharing of any material is prohibited.
Disclaimer
Growzo does not guarantee a fixed percentage of growth. Performance outcomes are influenced by multiple external factors and are discussed transparently during onboarding.
Liability & Jurisdiction
Growzo is not liable for delays or performance issues caused by third-party platforms, market shifts, or operational lapses from the restaurant's side. All disputes are governed by Indian law and fall under the jurisdiction of New Delhi courts.
2 Privacy Policy
Data We Collect
We may collect limited business and personal data such as name, contact details, restaurant name, address, and performance data. Sensitive details like financial credentials are collected only with consent.
Purpose of Data Use
- To deliver and improve our services
- To send updates or marketing communication (with consent)
- To analyze performance and product experience
- To comply with legal requirements
Data Sharing
Growzo may share limited business data with delivery aggregators or service partners to execute campaigns. We do not sell or rent your data to anyone.
Security & Retention
We follow industry-standard security practices to protect your data. However, users acknowledge that no system is completely risk-free. Data is retained only as long as required for active services or compliance.
User Rights
- Access or update your information
- Withdraw consent for communications
- Request data deletion at any time
3 Refund & Cancellation Policy
Refund Eligibility
Refunds are plan-specific and applicable only if explicitly stated in writing during onboarding and if Growzo fails to deliver the agreed-upon services. Refunds are subject to internal performance review and verification.
Non-Refundable Cases
- Restaurant fails to maintain quality, delivery time, or hygiene.
- Frequent order cancellations or poor ratings.
- Platform or market changes beyond Growzo's control.
- Premature cancellation or lack of cooperation from the restaurant.
Operational Costs
Any operational expenses incurred by Growzo on behalf of the restaurant — such as ad spend, design, or media work — are strictly non-refundable.
Refund Process
If eligible, refund requests must be raised at [email protected]/[email protected] within 10 days of service completion. Approved refunds will be processed and credited to the original payment method within 30-45 working days.
Cancellation Policy
Projects can be canceled before activation. Once active, cancellations are not allowed unless mutually agreed. For ongoing plans, cancellation takes effect after the current billing cycle.
Force Majeure
Growzo is not liable for delays caused by unforeseen events such as technical failures, policy changes, or natural calamities.